Cancellation Policy


Updated December 28, 2021

COVID-19 Cancellation Policy

With these unprecedented times, we have made adjustments to our cancellation policy. We are cautiously optimistic, but we need to plan for unforeseen situations. For cancellation of a program because of a change in the provincial, federal or international guidelines we will give you a credit for future programs or a refund, whichever you prefer. For non-COVID-19 related cancellations, our regular cancellation policy applies. Furthermore, if you are feeling sick or exhibiting COVID-19 symptoms before a program, even on the same day the program starts, we will give you a full credit for the same program in the future with SKILS.
We want you to plan, dream and get excited about kayaking with us without the financial risks. 30 days before a program, each participant will receive our risk management plan so you can plan ahead. We have developed extensive risk management protocols for COVID-19 and we will keep improving and adapting them as new information comes available.

Cancellation Policy for programs that are 3 days OR less in duration.
Should you need to cancel your registration more than 30 days before the program start date, a $75 plus 5% GST cancellation fee (per person) will be retained, and the remainder of your payment will be refunded. Unfortunately, we offer no refund for cancellations made 30 days or less before the program start date.

Cancellation Policy for programs that are 4 or 5 days in duration. Should you need to cancel your registration more than 30 days before the program start date, a $100 plus 5% GST cancellation fee (per person) will be retained, and the remainder of your payment will be refunded. Unfortunately, we offer no refund for cancellations made 30 days or less before the program start date.

Cancellation Policy for programs that are 6 to 9 days in duration. Should you need to cancel your registration more than 30 days before the program start date, a $150 plus 5% GST cancellation fee (per person) will be retained, and the remainder of your payment will be refunded. Unfortunately, we offer no refund for cancellations made 30 days or less before the program start date.

Cancellation Policy for programs that are over 9 days in duration. Should you need to cancel your registration more than 60 days before the program start date, a $200 plus 5% GST cancellation fee (per person) will be retained, and the remainder of your payment will be refunded. Unfortunately, we offer no refund for cancellations made 60 days or less before the program start date unless SKILS or yourself can find a replacement. In this case, a $100 plus 5% GST administration fee applies.

Travel and Medical Insurance information.
Unexpected COVID, medical and travel incidents do occur, and they often have hidden costs. We strongly encourage all our participants to purchase additional insurance before taking a SKILS program. Specifically, ask your travel agent about trip cancellation insurance and additional medical insurance to cover events such as COVID, wilderness evacuations, ambulance transfers, and medical equipment. The latter is especially important for individuals traveling outside their home province and internationally to take SKILS programs. Also consider purchasing travel insurance in case of an unforeseen situation where you need to cancel such as an injury, a family emergency, a change in your career, etc.