Cancellation Policy

Updated February 22, 2024

Cancellation Policy for programs that are 3 days OR less in duration

Should you need to cancel your registration more than 30 days before the program start date, a $100 plus 5% GST cancellation fee (per person) will be retained, and the remainder of your payment will be refunded. Unfortunately, we offer no refund for cancellations made 30 days or less before the program start date.

Cancellation Policy for programs that are 4 or 5 days in duration

Should you need to cancel your registration more than 30 days before the program start date, a $150 plus 5% GST cancellation fee (per person) will be retained, and the remainder of your payment will be refunded. Unfortunately, we offer no refund for cancellations made 30 days or less before the program start date.

Cancellation Policy for programs that are 6 to 9 days in duration

Should you need to cancel your registration more than 30 days before the program start date, a $200 plus 5% GST cancellation fee (per person) will be retained, and the remainder of your payment will be refunded. Unfortunately, we offer no refund for cancellations made 30 days or less before the program start date.

Cancellation Policy for programs that are over 9 days in duration

Should you need to cancel your registration more than 90 days before the program start date, a $400 plus 5% GST cancellation fee (per person) will be retained, and the remainder of your payment will be refunded. Unfortunately, we offer no refund for cancellations made 90 days or less before the program start date unless SKILS or yourself can find a replacement. In this case, a $200 plus 5% GST administration fee applies.

Travel and Medical Insurance information

Unexpected COVID, medical and travel incidents do occur, and they often have hidden costs. We strongly encourage all our participants to purchase additional insurance before taking a SKILS program. Specifically, ask your travel agent about trip cancellation insurance and additional medical insurance to cover events such as COVID, wilderness evacuations, ambulance transfers, and medical equipment. The latter is especially important for individuals traveling outside their home province and internationally to take SKILS programs. Also consider purchasing travel insurance in case of an unforeseen situation where you need to cancel such as an injury, a family emergency, a change in your career, etc.

Training Manuals

If you cancel your course and request hard copies of the training manuals before your course by mail, you can return the training manuals in good condition at your own expense or buy them at regular retail price. If you cancel and request the training manuals as eBooks before your course, we will charge you the retail price for the ebooks. We will give you the refund owed, less the cancellation fee and the cost of any training manuals. If you are returning the training manuals, you will receive a refund after you have returned them. Accessing the online classroom earlier is free if you have to cancel your program.