With these unprecedented times, we have made adjustments to our cancellation policy. We are cautiously optimistic, but we need to plan for unforeseen situations. For cancellation of a program because of a change in the provincial or federal guidelines or other reasons related to COVID-19, we will give you a credit for future programs or a refund, whichever you prefer. For non-COVID-19 related cancellations, our regular cancellation policy applies. Furthermore, if you are feeling sick or exhibiting COVID-19 symptoms before a program, even on the same day the program starts, we will give you a full credit for a program in the future.We want you to plan, dream and get excited about kayaking with us without the financial risks. 30 days before a program, each participant will receive our risk management plan so you can plan ahead. We have developed extensive risk management protocols for COVID-19 and we will keep improving and adapting them as new information comes available.